HOW LONG WILL IT TAKE TO RECEIVE MY WITHDRAWAL?

Our Lightning Withdrawals means you'll get your cash within 48 hours or less, subject to providing any information we require in accordance with our terms and conditions. For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.

I'VE JUST REQUESTED A WITHDRAWAL. DO I NEED TO SEND ANY DOCUMENTATION?

As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:

  • Utility bill no older than 6 months
  • Copy of the front and back of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden, as well as the CVV2 number on the back of the card)
  • Proof of ID (Passport/Driving Licence etc.)
  • If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.

I RECEIVED THE ERROR MESSAGE: YOU CANNOT WITHDRAW WHILE HAVING ACTIVE BONUSES, PLEASE CONTACT SUPPORT TO RESOLVE THIS ISSUE. WHAT SHOULD I DO?

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

HOW WILL I KNOW IF THERE ARE ANY FEES FOR PROCESSING AT LUCKYNIKI?

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process according to your withdrawal method.




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